This policy describes how we handle personal information when you use the PlayGram mobile app.
Legal entity: Value & Growth Advisory-VGA
Jurisdiction: Kuwait
Privacy & data requests: inquiry@vgaadvisory.com
For general help, see Support.
This policy applies to the PlayGram native mobile application.
Application identifier: com.vga.playgram
When you register or sign in, we collect identifiers and profile details you provide (for example name, email or phone, profile photo, and preferences). If you authenticate with a third party, we may receive a stable account identifier and basic profile information from that provider.
With your permission, the app may access device location to show nearby content, improve search, or support features that depend on where you are. We use mapping and places services (for example Google Maps, Places, and geocoding) which process location and query data according to their own policies.
If you grant access, the app may read or capture photos and videos from your device (including via the photo library and camera). Media you choose to upload may be transmitted to our servers for storage, display to other users as intended by the feature, processing (such as compression or transcoding), and moderation as applicable.
Depending on how you use PlayGram, we may process content you create or submit (such as posts, messages, bookings, or interactions with other users), device and log information related to those features, and operational data needed to run the service.
Payments may be processed by Upayment (or another processor we name in the app at checkout). We do not store your full card details on our servers when the payment processor handles card data; the processor receives transaction information needed to complete the payment.
If you opt in, we use push notification services (for example Firebase Cloud Messaging on Android and Apple Push Notification service on iOS) to send alerts. These services use device tokens; you can turn off notifications in system settings.
We use Firebase Crashlytics (and similar tools) to collect crash reports and diagnostic data to fix bugs and improve stability. We may also log security-related events and use secure storage on the device for session tokens (for example via platform secure storage APIs).
The app communicates with our backends and third-party APIs over the internet. Standard technical data (such as IP address, timestamps, and request metadata) may be collected by us or our providers as part of operating the service.
We use personal information to provide and improve PlayGram, authenticate users, personalize content, process payments and bookings, send transactional or service messages (and marketing only where permitted and with appropriate consent), ensure safety and compliance, and analyze reliability and usage in aggregate or pseudonymous form where appropriate.
Depending on your region, we may rely on performance of a contract, legitimate interests (balanced against your rights), consent (for optional features such as location, notifications, or marketing), or legal obligation.
The app integrates SDKs and services that process data under their own terms. These include:
We may add or replace providers; check in-app notices or updated versions of this policy for material changes.
We keep information only as long as needed for the purposes described in this policy, unless a longer period is required by law. Retention periods vary by data type; we delete or anonymize data when it is no longer needed.
We may share data with service providers who assist us (hosting, analytics, payments, customer support), when required by law, or to protect rights and safety. If the business is involved in a merger or acquisition, information may transfer subject to appropriate safeguards and notice where required.
Depending on applicable law, you may have the right to access, correct, delete, or export your personal data; object to or restrict certain processing; withdraw consent where processing is consent-based; and lodge a complaint with a supervisory authority.
To exercise rights or ask questions, contact inquiry@vgaadvisory.com. We may need to verify your identity before fulfilling requests.
You can opt out of marketing communications using the unsubscribe link or settings we provide (where available). Essential service and transactional messages may still be sent.
Value & Growth Advisory-VGA ("we", "us", or "our") is committed to maintaining a safe and secure environment for all users of the PlayGram mobile application, especially minors. We enforce a zero-tolerance policy against child sexual abuse and exploitation (CSAE).
PlayGram strictly prohibits the creation, upload, or distribution of Child Sexual Abuse Material (CSAM) or any form of child sexual exploitation and abuse (CSAE). This includes, but is not limited to:
We maintain a rigorous process for addressing Child Sexual Abuse Material (CSAM):
PlayGram provides built-in tools for users to report safety concerns, harmful content, or suspicious activity. Users can report any post, profile, or media directly within the app interface. All reports are reviewed by our moderation team for prompt action.
We have designated a dedicated point of contact for all child safety and CSAE-related matters. For any child safety concerns, please contact our Child Safety Officer at:
Email: inquiry@vgaadvisory.com
PlayGram complies with all applicable child safety laws and regulations, including international standards for children's online protection. We cooperate fully with law enforcement agencies in any investigation related to child safety.
Any violation of these Child Safety Standards, including any form of CSAE, will result in immediate content removal, permanent account suspension, and reporting to legal authorities where applicable.
Your information may be processed in countries other than where you live, including where our providers operate. We use appropriate safeguards where required by law.