Support
PlayGram
App ID: com.vga.playgram
How to get help
We are here to help you use PlayGram. You can reach us using the options below.
Email: inquiry@vgaadvisory.com
Typical response time: Within 2 days
Safety & Child Safety (CSAE)
Value & Growth Advisory-VGA is committed to user safety. We have a zero-tolerance policy for child sexual abuse and exploitation (CSAE).
How to report:
- In-App: Use the "Report" tools available on posts, profiles, or media within PlayGram for prompt moderation.
- Email: For urgent safety concerns or to reach our designated Child Safety Point of Contact, email us at inquiry@vgaadvisory.com.
We take all reports seriously, including the removal of harmful content (CSAM) and reporting to authorities such as NCMEC where required by law.
Frequently asked questions
- Account and sign-in
- If you cannot sign in, try resetting your password or signing in again with Google or Apple. If the problem continues, email us from the address associated with your account and describe what you see on screen.
- Bookings and listings
- For questions about a specific booking or listing, include relevant dates and any reference IDs shown in the app so we can find your case quickly.
- Payments
- Charges are processed by our payment partner (for example Upayment). For receipt or dispute questions, contact us with the transaction time and amount; we will coordinate with you and the processor as needed.
- Safety and reporting
- If you encounter content or behavior that violates our safety standards, please use the in-app reporting tools or contact our safety team immediately.
- Privacy and data
- For privacy requests or questions about how we use your data, see our Privacy Policy and use the privacy contact listed there.
Legal
Our Privacy Policy explains how we collect and use personal information.
Publisher: Value & Growth Advisory-VGA